Krungthai-AXA Life Insurance, a leader in digital and customer care, is leveraging and applying AI in its business to enhance customer experience and share AI knowledge, a key element of the company's "Unlock the Future" strategy. This includes improving customer service, enhancing sales capabilities, developing products, underwriting, and optimizing claims processing.
Mr. Nicola de Nazel, CEO of Krungthai-AXA Life Insurance, presented the AXA Group's perspective and Krungthai-AXA Life Insurance's best practices in digital and customer care, highlighting the use of AI to elevate customer experience.
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