Thaivivat Insurance launches the “Thaivivat Guarantee” project, emphasizing the concept of “customer care is not just about compensating for claims, but also ensuring quality vehicle repairs.”

Ms. Paninee Thepnarin, Director of Claims at Thai Vivat Insurance Public Company Limited, revealed that customers don't judge the quality of an insurance company from the date of purchase, but rather from the actual date they need the service. Therefore, we prioritize every step after a claim, from selecting a garage and inspecting parts to returning the vehicle to the customer. We believe that trust comes from the actual experience customers receive. Confidence in quality garages under the Thaivivat Guarantee standard.

Thai Vivat Insurance recognizes garages as crucial partners in raising the standards of the insurance industry. Therefore, they developed the “Thaivivat Guarantee” network of standard garages to increase customer confidence. Participating garages must pass an assessment of their ability to repair various vehicle models, including electric vehicles (EVs) or vehicles severely damaged by floods or other unforeseen events, as well as meet pricing standards. Thai Vivat Insurance manages repair timelines and adheres to Service Level Agreements (SLAs). Workshops that meet the company's criteria receive the "Thaivivat Guarantee" certification. For the initial network expansion, Thai Vivat Insurance is selecting workshops in Bangkok and surrounding areas and plans to gradually expand to cover all regions of Thailand.

Thai Vivat Insurance also prioritizes the quality of spare parts, a crucial factor in repairs. Therefore, it has established a 1,000 sq.m. TVI Quality Control Center (QCC) within the Rangsit Fortune Estate (RPE II) to rigorously inspect and control the quality of every spare part before it is distributed to network workshops. This covers genuine parts, aftermarket parts, and OEM parts, according to Thai Vivat's specifications. For example: Body Parts: Physical inspection of mounting points and paintwork to ensure they are in perfect condition without damage. Lighting System: Inspection of the condition and functionality of all lights. Aftermarket and OEM Parts: Only internationally recognized and standardized brands are selected. Major parts required for repairs are photographed and data is stored for traceability throughout the process. If any part is found to be damaged or not meet standards, the company will immediately reject the product and return it to the supplier. Before being sent to repair shops,

TVI Quality Control Center has currently inspected over 100,000 parts and filtered out over 4,000 substandard parts. This reflects the company's rigorous quality control from the outset. The goal is for all parts entering the company's process to pass 100% quality inspection before being shipped to repair shops by the fourth quarter of this year. This is achieved through collaboration with logistics partner SCGJWD to maintain the quality of parts during transit to repair shops, ensuring they arrive in perfect condition.

A new standard in repair work: Verifiable at every step, ensuring confidence in every claim. The development of a network of quality repair shops and a parts inspection system are two crucial mechanisms interconnected throughout the repair process. From shop selection and parts quality control to repair management and the return of vehicles to customers, all work is handled with high standards. Customers receive more than just repairs at a network of shops; they have the assurance that their vehicle is being cared for by certified shops, using quality-inspected parts, and operating under a verifiable process at every stage.

Thai Vivat Insurance believes that customer trust doesn't come from advertising, but from the continuous and tangible development of service systems to elevate the repair standards of the Thai insurance industry and deliver the best possible post-claim experience to every customer. Because for Thai Vivat Insurance, trust is paramount. “Good insurance isn't just about compensating for claims; it's about ensuring your vehicle is repaired with quality, safety, and that you can return to your life with confidence.” This is the philosophy behind all of Thaivivat's services: “Thinking ahead... for every life.” www.thaivivat.co.th, Thaivivat application, or Call Center at 1231.

Go To Lead