OIC has visited Lamphun province to assist flood victims. While insurance claims for 202 households have already been settled, insurance companies are currently reviewing an additional 45 households, with efforts underway to expedite payouts under the National Catastrophe Insurance scheme.

Mr. Chuchat Pramoonpol, Secretary-General of the Office of Insurance Commission (OIC), stated that the OIC remains committed to monitoring and assisting those affected by the flooding. This is particularly focused on flood victims in Lamphun province who have yet to receive initial claim payments under the National Catastrophe Insurance policy. Consequently, he has directed Mrs. Cholapa Chaipian, Senior Regional Director of OIC Region 1 (Chiang Mai), and Mrs. Ladda Phothitui, Director of the OIC Chiang Mai Provincial Office, to coordinate with relevant agencies. They have been tasked with visiting the affected areas—specifically the villages of Ban Huai La, Ban Mai Si Bun Rueang, and Ban Mai Phatthana in Pa Phlu Subdistrict, Ban Hong District, Lamphun Province—alongside insurance companies to assess damage to residential properties. This initiative ensures that all flood-affected residents receive the full extent of the protection to which they are entitled.

For this field operation, the OIC has collaborated with Mr. Charan Maneechansuk, Ban Hong District Chief, as well as officials from the Lamphun Provincial Department of Disaster Prevention and Mitigation, the Pa Phlu Subdistrict Administrative Organization, and the Thai General Insurance Association. Efforts are underway to monitor the progress of claims settlements and assess damage to residential properties, in accordance with the coverage criteria and terms of the National Catastrophe Insurance policy. This initiative, part of a government-led catastrophe insurance program, serves as a mechanism to alleviate hardship and provide a safety net for individuals affected by natural disasters.

Regarding the situation in the area, 247 households registered their damage reports through the Pa Phlu Subdistrict Administrative Organization. Of these, the Thai General Insurance Association has already settled claims for 202 households. For the remaining 45 households, relevant authorities conducted an on-site inspection on October 30, 2026, confirming the damage; the details have been recorded in the system, and preparations for claims settlement are underway. Furthermore, during the site visit, 9 additional households reported damages. These cases are currently awaiting certification from the local village head, which is required as supporting documentation for the claims process. The Office of Insurance Commission (OIC) will coordinate with the relevant agencies to follow up on the necessary paperwork, ensuring that affected individuals receive the coverage to which they are entitled as promptly as possible.

The Secretary-General of the OIC added that the integrated collaboration among relevant agencies—through direct on-site damage assessments—is a crucial step. It allows for the verification of facts and the comprehensive collection of data required for claims processing, while reducing redundant inspections and accelerating the approval and disbursement of insurance payouts. In cases where claims are still awaiting approval or the submission of supporting documentation, the Office of Insurance Commission (OIC) has instructed its local offices to coordinate closely with the Thai General Insurance Association, local branches of insurance companies, administrative authorities, and other relevant agencies. This ensures that affected individuals receive compensation for initial losses—to which they are entitled—in an accurate, prompt, and fair manner.

Individuals affected by a disaster in areas officially declared as disaster zones or emergency-affected areas may file claims and track the status of their compensation under the National Catastrophe Insurance policy. This can be done via the website www.thainatcat.org, the @ThaiNATCAT LINE Official Account, or by calling 02-012-5555. Additionally, local reporting centers are available, where staff can assist those who may have difficulty using a smartphone with the data-entry process. For any inquiries regarding insurance coverage or benefits, please contact the OIC hotline at 1186 or reach out directly to a local OIC office.

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