The trend of electric vehicles (EVs) is gaining traction. Many brands selling EVs in Thailand and globally are facing continuous complaints regarding safety systems and product standards.

Previously, a Volvo car caught fire, and now a BYD DOLPHIN has also experienced a similar problem. A user's vehicle caught fire while charging, prompting the manufacturer to investigate the cause – whether it was the battery, wiring, or something else.

Currently, many EV users face issues with safety standards and equipment. Many encounter various problems, the most dangerous being car fires while driving or charging.

This has led relevant government agencies, private sector organizations, and consumer protection associations to mobilize teams to address and assist consumers using EVs in Thailand, as well as other products and services, ensuring timely protection, care, and compensation in the event of problems.

This has resulted in new legislation to provide more robust consumer protection. Manufacturers are required to intervene and address problems encountered by consumers. The authorities are working to resolve problems, investigate the root cause of the damage, and compensate consumers promptly.

Furthermore, electric vehicle users can now claim compensation or return problematic vehicles more quickly than before, unlike in the past where consumers had to fend for themselves when damage occurred, and compensation or protection was significantly delayed.

Currently, consumer protection agencies are implementing new measures to provide faster and more efficient protection and assistance to consumers than in the past.

Therefore, consumers in this era will receive greater justice if all parties cooperate seriously in resolving problems—manufacturers, consumer protection agencies, and consumers themselves—so that they feel the products or services they use are truly standardized and safe.