The Office of the Insurance Commission (OIC), life and non-life insurance companies, confirm that flooding in the South is not a cause for concern. They offer fast claims and prompt payments. Please rest assured that insurance companies are financially stable. Regarding life insurance, they confirm that simply entering your name and surname will enable you to obtain coverage for your policy. Meanwhile, car and home insurance will pay based on the level of damage.

Ms. Nusara Assakul, President of the Life Assurance Association, revealed that she wants to assure the life insurance industry that they are happy and ready to pay compensation, including death claims. Once the names are received from the Department of Disaster Prevention and Mitigation (DDPM), they will contact and coordinate as much as they can to identify the insured or their heirs. Additional insurance policies, such as accident insurance, are considered accidents and can be compensated through additional accident insurance policies. If you don't know if a deceased relative has life insurance or cannot find the information, you can contact the OIC or check their website to find out all the details about the insured.

Life insurance is ready to pay claims quickly. Normally, it is within 15 days, but we can certainly do it faster. However, the most important thing is that the death certificate confirms the actual death. She urges everyone to be vigilant. If a relative dies, do you have life insurance? If you have a name, we will be happy to provide full support.

"I would like to confirm the stability of the life insurance business. We have over 520 billion baht in reserves for insurance, and total assets of approximately 4.2 trillion baht. The majority of these assets are invested, approximately 4.1 trillion baht, primarily in government bonds. This demonstrates stability regardless of the economic situation," said Ms. Nusara.

Mr. Olar stated that regarding the stability of the non-life insurance business, he reaffirmed and assured consumers and policyholders that non-life insurance companies are strong under the supervision and financial status of the Office of the Insurance Commission (OIC). Regarding claims payment, he believes all non-life insurance companies prioritize this issue. He visited Hat Yai District and met with several companies meeting with policyholders, both motor and property insurance, to ensure compliance with the OIC's established timeframes. The amount of claims payment depends on the level of damage. Damage levels can be found on the OIC website. Home insurance claims are typically paid around 20,000 baht, and he believes all companies are prepared and ready to expedite these payments.

The Disaster Fund must prepare medium-term and long-term plans to ensure appropriate coverage for future consumers, as reinsurance purchases during severe climate volatility can be quite high. Therefore, appropriate coverage at a reasonable price may be available for the Disaster Fund to meet consumer needs in the future.

Mr. Adisorn stated that the Center for Disaster Prevention and Mitigation (CDMI) is deeply concerned about the people in the South and has established a disaster management center for this flooding situation. The 1186 insurance hotline is currently open 24 hours a day. Furthermore, citizens can access the websites of flood-affected provincial insurance offices and the OIC Regional Offices, which provide mobile phone numbers for the OIC's directors. Therefore, please be assured that the OIC is fully prepared to handle this situation.

In the event of death or property damage, please do not worry about documentation. The OIC maintains a central insurance database in the system. Simply provide your full name and ID card number to verify your policy information. For deceased individuals requiring identification, the Office has coordinated with the Deputy Governor of Songkhla Province and the Deputy Commissioner of the Royal Thai Police to facilitate coordination with the OIC once identification has been verified. The Office of Insurance Commission (OIC) will enter the name into the system and coordinate with the insurance company to provide claims to the deceased's heirs as quickly as possible. For car insurance, the process will be particularly expedited. Individuals must check the water level and damages. For cases requiring a refund, the company will pay within seven days, with the process taking place within 15 days. Repairs may take time, but each company is currently assessing repair shops in the Hat Yai district.

Mr. Adisorn stated that for residential homes, flood coverage of 20,000 baht is available. If a home is in an area declared flooded and photographs are taken during or after the water recedes, and water stains are visible, the company will immediately consider paying 20,000 baht. For commercial buildings or factories, if insurance is purchased, the initial payment will be 30,000 baht, based on photos only. Any damage beyond this amount will need to be discussed further. However, rest assured, the process will be swift.

"We strongly believe in our company's stability because these types of disasters are common. They don't mean they occur consistently, but they are part of the insurance system. For instance, if a disaster occurs over a 10-, 30-, or 100-year period, or even a disaster we know about, we have robust insurance coverage to support this. We have developed various tools to monitor each company's financial crises." We confirm that all companies are stable in paying claims,” said Mr. Adisorn.

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