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'Customer' Service

OCEAN LIFE joins hands with GROWTH ai Best Start Up to help analyze in depth to access all the needs of customers in the NEW NORMAL era

Rawin Mukkhajee, Marketing Director Thai Samut Life Insurance PCL. Love is the power of life, revealing that the concept of marketing in the NEW NORMAL era, which is data-driven marketing, must make the most of data. To understand and reach customers in depth By joining hands with Chonthicha Saengphan, co-founder and CEO of Analyst Co., Ltd., the creator of the platform "GROWTH ai", the only Thai startup that has been selected by Facebook Headquarters to join Facebook Accelerator : Business Solutions Program in 2021

Using CDP (Customer Data Platform) or Martech, a powerful and intelligent marketing technology, it creates 3D visualizations of the past, present, and future, deepening consumer insights, discovering new customer needs, and predicting future behavioral trends. Visualize real-time performance including personalized analytics. (Personalization)

"Help OCEAN LIFE Thai Samut to synthesize customer insights and apply them effectively. This makes business planning and marketing strategy planning with speed, accuracy and maximum efficiency. Able to innovate and create life insurance innovations to meet every customer's needs. creating a delightful experience for our customers throughout the time we take care of them. Marketing Director said

both marketing planning advertising campaign Product development Customer service before, during and after the sale This fulfills our core concept of being Customer Centric and supports our step towards becoming a fully Digital Insurer in the future.

OCEAN LIFE Thai Ocean ready to use love as a power to support customers to live happily able to cope with all the uncertainties of life with innovative products and services that exceed expectations by specialists who provide advice on a comprehensive life and health care plan

Interested in following many good stories that will help improve your quality of life via OCEAN CLUB APP or various channels such as LINE / Facebook / Instagram / Youtube : oceanlife and the website or contact the Customer Relations Center at 0 2207 8888

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Allianz Ayudhya reinforces its commitment "Behind You for What's Ahead," already paid nearly 500 million

In the midst of great concern and uncertainty caused by the COVID-19 outbreak, Ms.Patchara Taveechaiwattana, Chief Customer Officer at Allianz Ayudhya, reported that Allianz Ayudhya reaffirms its commitment to support our customers and be "Behind You for What's Ahead." Allianz Ayudhya is proud to honor our commitments and promises to our customers, having already paid 490 million baht in COVID-19 claims in 2021 covering over 8,340 cases, including 7,600 claims for medical expenses, 600 claims for vaccine allergies and 140 claims for death benefits.

Allianz Ayudhya is committed to protecting all of its insurance policyholders. It not only provides protection for health and death, but it also provides many other benefits. For example, we cover Telemedicine services provided via the True HEALTH app, allowing Allianz Ayudhyas OPD policy holders to stay healthy via remote clinical services. In addition, we have reduced the waiting period for new health insurance customers from 30 days to 14 days for COVID-19 protection, subject to type of insurance plan and distribution channel. New customers can also enjoy the benefit of fax claims without advance payment at hospital after the first 30 days, down from 90 days. Finally, our policy loan program offers another source of liquidity and finance for customers who need it in these difficult times.Allianz Ayudhya is proud to be a part of the efforts to alleviate Thai hardship during these difficult times; we will keep our promise to protect the people of Thailand, stay Behind You for What's Ahead, and work with all parties to help each other get out of this crisis together.

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