Staff are mobilized to urgently survey the damage and have added a 24-hour 1557 hotline for incident reporting.

Mr. Amorn Thongthiew, Managing Director of Viriyah Insurance Public Company Limited, revealed that the company is concerned about the flooding in several provinces in the lower south, which has severely impacted lives, homes, and property. This is particularly the case with the sudden flooding in Hat Yai Municipality, Songkhla Province. Although the situation has begun to improve, many areas remain concerning and require continued monitoring. The company has implemented urgent measures to assist insured individuals in flood-affected areas by adjusting the 1557 hotline reporting system, adding additional lines, and transferring reports from the Hat Yai Claims Center, which is currently closed, to the Surat Thani and Ratchaprarop centers in Bangkok to ensure continued service.

"Regarding vehicle damage reports from insured individuals, According to the Southern Region Claims Operations Center, as of December 3, 2025, approximately 4,300 vehicles were damaged by the flooding. The total damage cannot be estimated until the assessment process is complete. The area with the most flooded vehicles is Hat Yai Municipality, with 3,800 vehicles. Other areas include Songkhla Province (156 vehicles), Pattani Province (75 vehicles), Surat Thani Province (56 vehicles), Nakhon Si Thammarat Province (28 vehicles), and Phatthalung Province (28 vehicles). Nearby areas were also slightly affected. Regarding damage to homes, approximately 180 claims have been filed, and additional claims are expected to be filed in the future once residents have been able to manage their basic needs," said Mr. Amorn.

Mr. Amorn added that the company has established a temporary special operations center at the Songkhla Center to serve as a command center for urgent emergency response. After the situation in Hat Yai improved, the special operations center was relocated to the Hat Yai Center, and all personnel, including accident investigators and damage summarizing officers, were deployed from the Southern Region Claims Operations Center. He has been working at the Hat Yai Center, which is divided into eight work zones. He visits customers' homes to conduct damage surveys and handle claims as quickly as possible.

Furthermore, the company has expertise from its FIRST AID operations during past floods and is prepared to handle such situations. This requires speedy access to accessible flooded areas and removing vehicles from the water as quickly as possible to prevent further damage.

"The company has coordinated approximately 70 tow trucks to remove vehicles from the affected areas. We mobilized tow trucks from several provinces, including Bangkok, to expedite customer assistance despite the roads still clogged with debris, trash, and numerous parked vehicles. The company aims to tow at least 2,000 vehicles within three days. We have secured storage facilities capable of accommodating approximately 2,000-3,000 vehicles to prevent further damage in the event of a repeat storm or flood. Meanwhile, our claim processing staff are also committed to ensuring the highest standards of service and safety." Claims have already been opened for approximately 1,000 vehicles and will be processed within 1-2 days. The company has also deployed a team of staff to contact all customers to inquire about their readiness for vehicle towing and to schedule damage inspections since last week. Customers who are ready can contact the company immediately through our Songkhla and Hat Yai centers, as well as centers in flood-affected areas, or call the 1557 hotline. If repairs are required, policyholders can bring their vehicles to a designated repair location or a Viriyah Insurance certified repair center.

Mr. Amorn stated that the company's Viriyah volunteer group, comprised of executives and staff from branches and centers, also surveyed flooded vehicles and collected information on the needs of residents in the affected areas. All information will be sent to the Southern Coordination Center, which will process and prepare essential supplies, including ready-to-eat meals. The company will then coordinate with its volunteer network, including general insurance agents/brokers, car dealers, and partners in various areas, to quickly and comprehensively distribute relief supplies to those affected.

The company extends its support and concern to all victims. To safely overcome this flooding situation, the company continues to closely monitor the situation and is ready to provide continuous assistance to those affected in various areas to help restore and provide relief to the people so that they can return to normal life as quickly as possible.

Go To Lead